Total quality management is an industrial engineering management method that seeks to embed continuous improvement of product and process quality into every level and function of an organization, rather than treating quality control as a separate inspection step performed only at the end of production. It draws on the statistical quality-control ideas of William Edwards Deming and Joseph Juran, who taught Japanese manufacturers after the Second World War that systematically reducing process variation and involving workers in identifying problems improves quality and lowers cost simultaneously. The approach spread to manufacturing and service organizations worldwide from the 1980s onward as companies sought to match the quality reputation Japanese manufacturers had built using these methods.
Facts
Core PrincipleTotal quality management is an organization-wide effort to install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value. 1 Sources
1. Total quality management (Wikipedia)
Wikipedia contributors, Wikimedia Foundationen.wikipedia.org/wiki/Total_quality_management, lead section
install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value.
en.wikipedia.org/wiki/Total_quality_management, History, Development in the United States
The Navy branded the effort "Total Quality Management" in 1985.
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